Senior Waiter
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you passionate about delivering exceptional service and leading a team to create unforgettable dining experiences for guests? Do you thrive in a dynamic setting where you can focus on providing personalised service at the highest standard? If so, we have the perfect opportunity for you at The Athenaeum Hotel, a prestigious 5-star hotel in the heart of London.
We’re an award-winning independent, family-owned 5-star hotel dedicating ambition, experience, and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve – we’re intent on balancing our people, profits, and planet, creating a great place for our teams to work and we’re delighted to have had this recognised nationally again this year as one of the “Best Places to Work” in the Hospitality Industry.
We are seeking a dedicated and experienced Senior Waiter to join our Food & Beverage department. As a Senior Waiter, you be at the forefront of delivering a magical dining experience for our guests, while also supporting junior colleagues. You will oversee various areas within the F&B department, including the Restaurant, Room Service, Bar, and Events, collaborating with your colleagues to deliver 5-star service.
Key Responsibilities:
- Exceptional Service: Provide outstanding service by delivering prompt, friendly, and attentive service to our guests. Maintain a warm and thoughtful attitude towards each guest and take initiative to make their experience ‘extra special’.
- Team Collaboration: Work together as part of the team to foster a culture of collaboration and mutual support. Assist across the F&B department as needed, ensuring seamless coordination of food and beverage service.
- Knowledge and Upselling: Maintain good knowledge of menus, allergens, bar drinks, and F&B promotions. Confidently upsell items to increase company revenue.
- Guest Relations: Recognise, remember, and act on all special requests, allergies, and occasions. Take initiative to solve guest issues and complaints where possible and ensure all guest issues are reported to management as they happen.
Who You Are:
- Experience: Previous experience of working in a food and beverage outlet (Restaurant, Room Service, Bar, Events etc.) with a proven track record of delivering exceptional service.
- Skills: Strong leadership and communication skills with the ability to mentor and motivate junior colleagues. Outgoing and confident personality with excellent communication skills. A flexible and willing attitude.
- Attributes: A people person who is creative, forward-thinking, and able to work independently.
What's in it for you? Exceptional people deserve to be recognised and rewarded, so you can expect an extensive benefits package including:
- Competitive salary and service charge
- Work/life balance
- Health, dental, and retirement benefits
- Wellbeing financial support
- Ongoing training and development opportunities
- Employee discounts and dining & stay privileges
- A supportive and inclusive work culture
What next? If you are truly passionate about delivering the highest standards of service for our guests, and see yourself as part of a diverse, award-winning team who deliver amazing hospitality consistently, then apply now to be our next Senior Waiter.
If you’re looking for the #bestplacetowork, look no further
The Company
The Athenaeum has been family-run since the 1990s and could not be more committed to its famous five-star service. An independent spirit remains at the heart of the hotel, where it continues to welcome everyone as VIPs and to make their stay individual.
At the Athenaeum Hotel, it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative, Ambitious, Respectful, and Ethical. Every employee across the business helped to create our values, and they are at the heart of everything we do.
Our Ethos
At The Athenaeum Hotel, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting the People team on recruitment@athenaeumhotel.com or by calling on 020 7640 3331. Join us in building a more inclusive future together.
At The Athenaeum Hotel, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
Exclusive discounts
Extensive healthcare
Wellbeing
support
Life
assurance
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days