General Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Some hotels boast history. Others have undeniable charm. A select few have earned an award-winning reputation. We have it all.
As an independent, family-owned 5-star hotel, we’ve created something truly exceptional—a destination where every guest experience is unforgettable and our “People First” ethos drives everything we do. We’re not just a luxury destination; we balance our people, profits, and planet to foster an inspiring and successful workplace. It’s no surprise that we’ve once again been recognised as one of the “Best Places to Work” in the hospitality industry.
Now, as we embark on an exciting new chapter, we are seeking a dynamic, forward-thinking General Manager to lead us into the future.
Your Role
This is a role for a true leader—someone who can blend strategic vision with hands-on operational excellence. You will ensure every guest experience is seamless, every team member is empowered, and every department operates at its peak performance.
Reporting directly to our parent company’s directors, you’ll take overall responsibility for the smooth running of the hotel. Whether it’s mentoring department heads, driving financial performance, or maintaining our unrivalled reputation for 5-star luxury, you’ll be at the helm of an extraordinary establishment.
What You’ll Be Doing
- Inspiring & Leading: Build and nurture a vibrant, high-performing team that continues to attract and retain the best talent in the industry.
- Curating Unforgettable Guest Experiences: Set impeccable standards across all departments, ensuring every interaction delights our guests.
- Operational Excellence: Implement company strategies, streamline processes, and ensure every aspect of the hotel runs like clockwork—without losing that personal, unique touch.
- Supporting Business Growth: Collaborate with our Shared Services Support Team to maintain a strong presence in London’s competitive hospitality scene, forge new business relationships, and uphold our brand’s legacy of excellence.
Who You Are
- A seasoned General Manager, or an exceptional Deputy GM/Hotel Manager ready to step up.
- A proven leader with a track record in running luxury 5-star hotels and delivering outstanding guest experiences.
- A commercial thinker who can balance profitability with service excellence.
- An inspiring motivator who excels at engaging and developing a diverse team, creating a workplace people truly love.
- A strategic decision-maker capable of operating both at a high level and attending to essential details.
What’s in It for You?
We believe exceptional leadership deserves exceptional rewards. In return, we offer a competitive salary, performance-based bonus, generous pension contributions, and a host of other benefits. You’ll join an inspiring family of hotels that values flexibility, innovation, and the opportunity to make your mark in the world of luxury hospitality.
This isn’t just another General Manager role—it’s your chance to lead one of London’s most iconic hotels, elevate it to new heights, and leave a lasting impact on the future of luxury hospitality.
Are you ready to be a part of something truly extraordinary? We’d love to hear from you.
The Company
The Athenaeum has been family-run since the 1990s and could not be more committed to its famous five-star service. An independent spirit remains at the heart of the hotel, where it continues to welcome everyone as VIPs and to make their stay individual.
At the Athenaeum Hotel, it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative, Ambitious, Respectful, and Ethical. Every employee across the business helped to create our values, and they are at the heart of everything we do.
Our Ethos
At The Athenaeum Hotel, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting Tom Proctor-Hudson on Tom.Proctor-Hudson@athenaeumhotel.com or by calling on 020 7640 3331. Join us in building a more inclusive future together.
At The Athenaeum Hotel, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
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